Greater Grand Forks Convention & Visitors Bureau offers hospitality training

 - by julie

Wednesday, May 9, 2012

9-11:30 a.m.

Greater Grand Forks Convention & Visitors Bureau

4251 Gateway Drive, Grand Forks

 

Free for CVB member businesses/organizations

$25/person for non-members

 

Who should attend?

Anyone working with the public, whether you are front-line staff or in management.

 

If you work at a hotel, restaurant, bar, retail store, gas station or drive a taxi, you work in the hospitality industry.  You are many times the first impression a visitor gets of our community and your business.

 

What are the presentation topics?

What there is to see and do in Greater Grand Forks and North Dakota

Retain current business and build new business

Economic impact of the visitor

Turning complaints into opportunities

Four “A’s” of customer service

Six point plan for gaining the competitive edge

Rules of customer service

Setting a good example for your employees

 

Sandy Dobmeier, Greater Grand Forks Convention & Visitors Bureau Visitor Services Manager, will be the presenter.

 

For more information or to register, contact Sandy Dobmeier by phone (701.746.0444) or e-mail (sandy@visitgrandforks.com).

 

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